FAQ

Shipping

We ship throughout the UK and Europe.

The cost of shipping depends on where you are located. 

Mainland UK DPD £4.75 (free over £40)

Rural Scotland & NI £13 (£9.99 over £50)

Offshore & Channel Islands £15 (£9.99 over £50)

You can see how much shipping is for your area by filling out your details on the checkout page.

 

Republic of Ireland £14 (£10 over £50)

We aim to dispatch orders within 3-5 working days (over 95% of orders are dispatched within this time frame) however stock availability can affect this.

Product

Unfortunately we do not offer returns on products that are not faulty. 

If you have received a faulty product, please contact website@purenails.co 

Yes! Halo products are not tested on animals and do not contain animal derived ingredients or animal by-products.

This declaration is based on the fact that there is no globally accepted definition for vegan and that Pure Nails define vegan to mean no animal derived ingredients or animal by-products.

Halo Gel Polish and EasiBuild contain HEMA. Halo Acrylic and PoliBuild do not contain HEMA.

We advise using the Halo Smart Lamp to cure Halo products as it has been optimised for use with Halo products, ensuring a guaranteed cure. Using other manufacturers lamps can lead to under curing and possibly allergies.

If you are planning on using another manufacturers lamp, make sure you check this with your insurance, as failing to use a full system can invalidate your insurance.

Halo products need to be cured for 30 seconds in the Halo Smart Lamp, which is 48W.

The Halo Smart Lamp also has a low heat setting which can eliminate heat spikes and lasts 99 seconds.

It’s impossible to say! It depends on too many factors such as nail length, width, thickness of coats and how many coats are applied.

Other

You can view and download all Pure Nails MSDS here

Please contact nailtechsupport@purenails.co for help on all products.

Please contact purenails@totallypolishedtraining.co.uk for more information regarding our training courses.

From time to time we will post discount codes to our social pages, so be sure to give us a 'like' or a 'follow' there!

When you buy 24 bottles of 8ml Halo Gel Polish a 7% discount will be automatically applied to your order. 

If you are based in a location that makes you exempt from paying VAT, please get in touch with us on website@purenails.co so that we can update your account. 

Get in touch

01634 671122

Send a message

nailtechsupport@purenails.co